Vision To Learn (VTL) Appalachian Ohio Program Manager (PM) Job Description
Vision To Learn is seeking candidates for the position of Program Manager (PM) in our new Appalachian Ohio region.
Background: Vision To Learn is a nonprofit 501(c)3 provider of free vision screenings, eye exams and glasses to K-12 students in underserved communities. The organization uses mobile “vision clinics” – an optometric exam room on wheels – to provide services on-site at schools and community organizations. Vision To Learn is launching a new program serving students in
Appalachian Ohio schools and community organizations, in Fall 2021.
Vision To Learn is the largest school-based vision care nonprofit in the country. VTL exists to address one basic premise – if you can’t see, you can’t learn. More than 2 million students go to school each day without the glasses they need to see the board, read a book, or participate in class.
Since 2012, Vision To Learn has provided more than 1.5 million vision screenings, 300,000 eye exams and over 240,000 pairs of glasses to kids in need, nationwide. We operate programs in 11 states and are rapidly expanding our work to support kids in communities across the United States.
As the regional representative for VTL, PMs are responsible for the day-to-day operations of VTL’s mobile vision clinic(s) within their region including but not limited to:
• Efficient use of the mobile clinic via accurate schedules for exams, clear logistical information for clinic staff and school contacts, and consistent communication of expected patients served on a daily basis.
• Professional attitude and delivery of high-quality of medical care to every patient, partner, parent and visitor.
• Develop and maintain critical on-the-ground relationships with key local stakeholders, including schools and districts, community organizations, and funders, critical to the long-term viability of the program.
To do this, PMs are responsible for running the mobile vision service program during the school term (primarily in schools) and the summer (primarily in community organizations) throughout their region and are expected to:
• Be face of Vision To Learn, and must develop and maintain relationships with school districts, community partners, and local philanthropic organizations and supporters.
• PMs create and maintain schedules of screenings, exams and dispensing, ensure patient, school, and region data is collected in a timely and accurate way.
• Oversee program related functions of staff and ensure delivery of consistent, quality service provided by clinic staff.
• Work productively with VTL senior leadership to advance the strategy and sustainability of the program.
Core Job Responsibilities:
• Create and maintain comprehensive and efficient clinic and vision services operations, including screening, exams, and dispensing, coordinating with site partners, and creating and communicating detailed schedules, logistics, and site information to staff
• Maximize efficiency of operation through comprehensive understanding of district calendar, operational details, management of clinic team, and efficient use of and oversight of regional data and data systems
• Input/manage the input of accurate and timely data into relevant VTL systems, including the EMR (as applicable to PM and or in consultation with medical personnel), Basecamp, Dispensing system, public reimbursement billing (per consultation with VTL national public reimbursement personnel), and other systems as developed and introduced
• Coordinate vehicle maintenance with optician to keep clinic(s) and equipment in good working condition, maintain proper registrations and inspections, and coordinate with optician to plan for and ensure adequate supplies and inventory.
• Communicate with staff, sites, districts, and families and other key local constituents such as funders and press, to build long-term community and regional specific partnerships critical for the smooth functioning of the program and positive VTL image and reputation over time
• Ensure MOUs are established and renewed on yearly basis
Management and Quality of Care
• Quality control of customer service, including prompt follow-up on any patient, family, or community partner comments and requests, and consistent professionalism of the program
• Understand and comply with policies outlined in the VTL handbook as provided by VTL leadership and/or HR department.
• Build positive organizational culture through verbal/written performance feedback, helping to troubleshoot problems as they arise, assisting staff in learning to problem solve, and through effective communication with key personnel and VTL leadership.
Interface with VTL Management
• Pro-actively coordinate operations and flag program issues with Director of National Operations
• Provide input on expected exams to be provided and staffing hours (as needed) each month, quarter and/or year for budget development by CFO.
• Collaborate with HR department on hiring of all regional staff, including opticians, optometrists and/or other personnel as needed.
• Assist in development by providing grant operational details, data and other input, and attend grant meetings and site visits where necessary for grants or reports
• Assist in communications, maintaining file of and providing local stories, photos, or other highlights proactively and as requested.
• Provide input on VTL policies, initiatives, and organization-wide projects as needed
• Minimum education: Bachelor’s degree
• Computer/IT literacy with Office Suite, email, databases, and web-based software
• Ability to communicate well with staff and constituents, both written and verbal
• Ability to perform analysis using spreadsheets
• Basic understanding of budgets and planning
• Strong leadership, personnel and project management skills
• Positive and professional, can-do attitude; good judgement and ability to work with uncertainty.
• Background in nonprofit, education, or related fields
• Basic budget management responsibilities
• Management experience
• Public speaking experience
VTL Diversity and Values Statements
Vision To Learn’s mission is guided by compassion and the belief that talent is distributed equally between all communities, but opportunity is not. The events of the past have redirected focus to the institutional racism, bias, and violence in our society. Vision To Learn is compelled to be part of the solution for change and stand in solidarity with Black Lives Matter, and we are dedicated to closing the educational gap through our service.
We are committed to promoting diversity, equity and inclusion by laboring to embrace, recognize and cultivate differences and honor the strengths and contributions of all employees.
Vision To Learn is committed to a diverse staff and a culture that holds equity as a value and a priority. VTL welcomes applicants who bring a variety of perspectives, experiences, and competencies. People of color, women, people with disabilities, and LGBTQIA+ persons are strongly encouraged to apply. VTL is an equal opportunity employer and does not discriminate based on race, creed, color, religion, ethnicity, national origin, party or political affiliation, sex, sexual orientation or gender identity, age, disability, veteran status, marital status, or any illegal or prohibited factor.
As a direct healthcare provider and to protect the health and well-being of our employees, VTL has implemented best practices for ensuring a clean and safe work environment. Employees will be asked to provide proof of COVID-19 vaccination and pass a Department of Justice background check/fingerprinting (LiveScan), child abuse history clearance, TB, and drug test.
Job Type: Full-time
Salary range: $50,000-$60,000