The Patient Navigator provides case management services to the patients of PPGOH, to include but not limited to working with the clinical staff in the provision of clinical care and providing case management services to patients receiving gender affirming care, as well as other chronic medical conditions. Conducts routine community outreach in collaboration with the Advocacy and Education departments.
PRIMARY DUTIES AND RESPONSIBILITIES
- Functions as part of the Centralized Follow-up Team
- Provides case management to patients with medical needs including but not limited to: Hypertension, Diabetes and acute and chronic disease management, Gender Affirming Care (GAC), Gender Affirming Hormone Therapy (GAHT), Tobacco Cessation and Behavioral Health needs including referral to mental health and addiction treatment, assistance with patient who are taking PrEP, as well as handling prior authorizations and medication/payment assistance.
- Assist abortion patients navigate barriers.
- Conducts individual intake with all new patients in the GAHT program
- Identifies and maintains referral resources for patients in the GAC, GAHT program
- Insures patients have access to resources they need unique to transgender and non-binary individuals (resources for assistance with name and gender marker changes, insurance billing advocacy, etc.).
- Conducts outreach to individuals and providers in the community to make them aware of services.
- Provide patient-centered case management and care coordination; acts as an advocate for patients in the GAHT program.
- Conduct high-level educational group meetings and trainings.
- Serves as a resource and participates in the orientation and annual training of health center staff.
- Establish, build and maintain relationships with partner agencies that serve hard-to-reach or underserved transgender and non-binary persons.
- Work with management staff to develop systems to support the program
- Participate in community advocacy activities.
- Demonstrate Planned Parenthood’s In This Together service ethos by ensuring that the people who make our mission possible are supported, cared for and engaged.
- Participates in PPGOH Patient and Employee Experience Programming for continuous improvement efforts and assist with goal setting and initiatives, particularly DEI/REI efforts.
- Perform duties on a rotating basis at established health center locations at least 3 days a week.
- Assume other duties as necessary or as assigned
To perform this job successfully, an individual must be able to perform each primary duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Previous work experience with transgender patients, at least 3 years preferred
- Experience conducting trainings, particularly on transgender related topics
- Licensed independent social worker (LISW)
- Prior healthcare experience preferred
- Bilingual skills/bicultural knowledge preferred
Masters degree in social work or a related field.
Strong spoken and written communication skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees. Interactions involve information exchange, presentation skills, decision-making, problem solving, feedback, negotiation and training.
Frequently performs basic math to make decisions and analyze problems. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to take decisive action.
Ability to establish rapport among a variety of internal and external constituents. Ability to lead with a respectful, positive regard for employees and volunteers.
OTHER SKILLS AND ATTRIBUTES
- Commitment to Planned Parenthood’s mission, pro-choice philosophy, goals and objectives necessary
- Demonstrate a positive image of organization and self
- Self-starting individual with proven ability to take ownership for results and driving change
- Strong customer service, negotiation, and influencing skills
- Willingness to exercise and trust ones independent judgment
- Ability to maintain confidentiality about all PPGOH business and activities on and off the job
- Must be self-directed and self-motivated, with the ability to work collaboratively and independently
- Must be able to work evenings and/or weekends as needed
- Must be willing to travel as needed
- Must be flexible in the performance of job duties and responsibilities when requested to do so
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Ohio Drivers License
Valid Ohio LISW License
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
This role requires travel up to 50% throughout Northeast Ohio
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed.