The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 81,000 businesses in more than 50 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dca or on its social media sites, Twitter, Facebook, Instagram and YouTube.
DCWP is committed to educating, empowering, and protecting consumers; holding businesses to high standards of marketplace behavior; and achieving excellence in the delivery of innovative agency programs and services. As a small Agency with a big mission, every staff member at DCWP plays a critical role in ensuring success. The Tobacco Enforcement Unit inspects merchants to enforce State and City Laws that prohibit the sale and distribution of tobacco products to individuals under 21 for New York State and New York City. Our units conduct unannounced inspections of retailers of tobacco and other products that are banned by law.
These compliance checks are conducted by teams of inspectors with individuals under 21 years of age who attempt to purchase products to determine if merchants are following the laws.
responsibilities include but are not limited to the following:
• Assist Inspectors in the performance of routine compliance checks and/or specific complaint inspections/investigations of Tobacco Retailers to ensure compliance with the relevant laws, rules and regulations.
• Perform undercover assignments by attempting tobacco purchases at specified locations under the direction of a tobacco inspection team.
• Utilizing computer systems for email correspondences, uploading and saving evidence, and researching Communicating clearly and concisely both written and verbally;
• Administrative duties such as copying and scanning;
• Maintaining a professional demeanor with excellent customer service skills;
• Performing other related work.in, and attaining assignments from agency web-based system/tablet operating system;
Minimum Qualification Requirements
1. Due to the laws governing the nature of this work, applicants must range from 19 to 20 years old.
2. Proof of COVID-19 vaccination.
3. A four-year high school diploma or its educational equivalent or
A satisfactory combination of education and/or experience which is equivalent to “1” above. College education may be substituted for the required experience on the basis of 60 semester credits for each year of required experience. However, all candidates must have a four-year high diploma or its educational equivalent.
A RESUME AND COVER LETTER ARE REQUIRED.
PLEASE INDICATE IN YOUR COVER LETTER HOW YOU HEARD ABOUT THIS POSITION. INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.
NO PHONE CALLS, FAXES, E-MAILS OR PERSONAL INQUIRIES PERMITTED. NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
*Appointments are subject to Office of Management and Budget (OMB) approval.
*55-a Candidates: NYC Department of Consumer Affairs is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage 55-A candidates to apply to our positions in order to be given the opportunity.
**LOAN FORGIVENESS: The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with DCA qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements. Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
*Drug Screening: A drug screening may be required prior to being appointed.
We are committed to providing reasonable accommodations that enable people with disabilities to enjoy equal benefits and privileges of employment as are enjoyed by others. If you are contacted to attend an interview for one of our open vacancies and would like to request an accommodation for that date, please send an email to ReasonableAccommodationRequests@dca.nyc.gov.