Are you searching for an opportunity to make a real impact, experience professional growth, and become a respected member of one of the 200 Healthiest Credit Unions in the nation?
Cardinal Credit Union was selected by The Cleveland Plain Dealer as a Top Work Places and one of the Best Workplaces in Ohio.
Here at Cardinal, we believe in creating a strong culture that encourages and supports teamwork, integrity, mutual respect, and accountability; our core values. Our goal is to provide an inclusive, collaborative, and engaging workplace where staff is challenged to do their best. Cardinal strives to create a culture supporting ideas and innovation, and offers various opportunities for both personal growth and professional development. An intensive management training program is the cornerstone of our strategic growth plan: it instructs teammates to seek unique solutions for financial challenges; invigorates collaboration and teamwork, causing staff to think outside the box. This creativity ultimately enhances the lives of families in our service communities, which in turn serves as an economic stimulus for Ohio residents.
As a Call Center Supervisor, you will plan, schedule, supervise, and evaluate call center work flow and staffing. Coordinate call center activities to achieve desired volume according to the business plan. Monitor staff performance and call volume. Supervising and leading call center towards meeting or exceeding sales, service, and operational goals as assigned. Ensure members and potential members receive efficient, professional, and accurate service on the telephone; explains services, responds to escalations, and directs members’ telephone calls to the appropriate area; assists and trains other call center representatives. Coaches and develops staff in accordance with Credit Union philosophy and vision.
Our competitive benefits package includes: medical, prescription, dental, vision, life, short/long term disability Insurance, generous 401(k) plan, paid time off and holidays as well as loan discounts. We offer tuition reimbursement to help foster career development. Plus, considerable and substantive internal training on a myriad of banking subjects, member service, professionalism, and best industry practices.
Cardinal Credit Union is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment.
We are a non-smoking work environment.