The Central Reservations group is responsible for ensuring accurate, friendly, efficient service for our visitors who require reservations for immersion tours, classroom programs, school groups This team answers general visitor questions, manages ticket request and directs calls to the proper internal employees. The Reservations team processes all membership, renewals and upgrades. Reservationists provide excellent customer service to all clients, internal and external. Essential Functions: 1. Processing reservations at the Baltimore venue, including but not limited to: school groups, school programs, …
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The Social Media Coordinator helps to execute the National Aquarium’s brand/reputational strategy through its various social and owned channels. This role works closely with the Social Media Manager and the Director of Digital Strategy to discover, source and deliver relevant content for the Aquarium’s social media platforms that is timely and relevant to our audiences. Key Requirements: Assist with the composing of original, relevant content in adherence with AP style. This includes written content production, video production and more. Helps …
Essential Functions: Contribute to providing an outstanding guest experience for everyone visiting the National Aquarium. Welcome guests and non-Aquarium staff to the National Aquarium warmly and ask how you can help them. Communicate appropriately over the Aquarium’s FCC-licensed two-way radio system, using appropriate NA ten codes and Safety and Security Team-member call signs. Ensure you are reachable by radio on Channel 1 (Security) whenever on Aquarium property. Be punctual and reliable in arriving and relieving colleagues at posts scheduled by …
This position is responsible for leading security shifts by example and serving as a supportive resource for fellow team-members. Safety and Security Leads (SSLs) anticipate guest, staff, and organizational needs; monitor risks; develop creative, real-time solution to challenges; respond proactively; communicate succinctly; coordinate with others; document thoroughly; and provide excellent service to all Aquarium stakeholders. Essential Functions: Goes above-and-beyond to safeguard the wellbeing of the National Aquarium’s staff, guests, animals, and property and to provide extraordinary service and unforgettable experiences. …